Shipping policy

Shipping policy

Every bag is knitted to order, so nothing ships from a shelf.

Knitting: 2–4 working days. Your order joins the queue the next working morning and is made in the order it arrived.

Delivery: 5–8 working days, tracked.

Total: 7–12 working days from the moment you order.

Cost

$4.95 flat rate, anywhere we ship. Free on orders of $100 or more, which is two or more bags.

Where we ship

United States, Canada, United Kingdom, Australia, New Zealand, Singapore, Malaysia, Hong Kong, Japan, South Korea, the UAE, Israel and most of the EU. If your country is not at checkout, email us and we will look into it.

Tracking

A tracking link is emailed the moment your order ships. If tracking goes quiet for more than five days, email us. We chase the carrier, not you.

Customs and duties

Prices are in US dollars and exclude any import duties or taxes your country may charge on arrival. These are set by your government and are the recipient's responsibility. Most orders at this value clear without any charge.

Lost or damaged

Email kevanpreneur@gmail.com with your order number. We replace it. You will not be asked to post anything back.

Ordering for a birthday

Give yourself 12 working days of headroom. If it is tighter than that, email before you order and we will tell you honestly whether it will make it.